Booking & Cancellation Policy
Last updated: September 1, 2026
1. How to book
- Book and pay online: choose your room and dates on our website and pay securely by card. Payments are processed by Stripe; your card details are entered on Stripe's secure page and are not stored by us. A successful payment confirms your reservation for the room, dates and total shown at checkout.
- Booking request: you can instead send a request with your dates. A request is not a confirmed reservation until we reply to confirm it.
- By phone: call the front desk at (604) 329-8304 any time.
A valid credit card and government-issued photo ID are required at check-in. The guest checking in must be at least 19 years of age (the age of majority in British Columbia).
2. Rates & taxes
- Rates are quoted per room, per night, in Canadian dollars (CAD).
- Rates are subject to applicable taxes, including GST, PST on accommodation, and, where applicable, a Municipal & Regional District Tax (MRDT). Taxes are added to your total.
- Rates vary by date, room type, and rate plan (fully flexible, non-refundable, standard, or weekly). Prices on our website are approximate starting points; your confirmed rate is the one we quote at booking.
- Weekly / extended-stay rate: discounted rates are available for stays of seven or more nights, subject to availability and confirmed at booking.
- We may pre-authorize your card before or at arrival to cover the stay and a reasonable amount for incidentals.
3. Cancellation, changes & no-shows
Your cancellation terms depend on how you booked and the rate plan you selected:
- Rooms paid online: the full amount is charged at the time of booking. You may cancel up to 48 hours before your check-in date for a refund of the room charge; cancellations within 48 hours of check-in, and no-shows, are charged for the first night. To cancel, contact us at (604) 329-8304 or by email. [Owner: confirm the online-booking cancellation window and any non-refundable dates before publishing.]
- Fully flexible rate: free cancellation up to the deadline stated in your confirmation (typically 24–48 hours before arrival). Cancel after that and the first night may be charged.
- Non-refundable rate: paid in full at booking and not refundable, and changes may not be permitted. You choose this rate in exchange for a lower price.
- Weekly / extended-stay rate: may require a deposit and advance notice to cancel or shorten; terms are confirmed at booking.
No-shows: if you do not arrive and have not cancelled per your rate plan, we may charge the applicable cancellation amount (up to the full stay for non-refundable bookings). To cancel or change a booking, contact us as early as possible at (604) 329-8304. The exact deadlines and amounts for your booking are always the ones stated in your written confirmation.
4. Check-in & check-out
- Check-in: from 3:00 PM. Check-out: by 11:00 AM.
- Early check-in or late check-out may be available on request and is not guaranteed.
- Please let us know in advance if you expect to arrive late in the evening.
5. House rules
- Non-smoking: all rooms are non-smoking. Smoking or vaping in a room may result in a cleaning fee.
- Pets: please ask about our pet policy when booking; pet stays, where allowed, may be subject to conditions and a fee.
- Quiet hours: please be considerate of other guests, particularly overnight.
- Damage: guests are responsible for loss or damage to the room or hotel property caused during their stay.
- Occupancy: room rates are based on the stated number of guests; additional guests may incur a charge.
- Right to refuse service: we may decline or end a stay for unlawful, unsafe, or seriously disruptive conduct. We serve all guests without unlawful discrimination, consistent with the BC Human Rights Code.
Alcohol service in our restaurant and the Log & Rail Bar is subject to BC liquor laws; valid ID is required and we may refuse service as required by law.
Questions
Call (604) 329-8304 or email valemountbookings@gmail.com. See also our Terms of Use and Privacy Policy.